Returns & Exchanges

Last Updated:​ January 19, 2026

NEOMART LLC​ (“we,” “us,” or “our”) operates omniwave.click. We strive to ensure your satisfaction with every purchase. This policy outlines our guidelines for returns and refunds.

1. Return Eligibility

You may request a return within 30 days of delivery​ if:

• The item is unused, in its original packaging, and includes all tags.

• The product is defective, damaged during shipping, or incorrect (e.g., wrong item or size).

• Non-returnable items include:​

  • Digital downloads, software, or virtual products.

  • Custom-made or personalized items.

  • Products marked “Final Sale” or purchased during clearance promotions.

2. Refund Process

• Step 1:​ Contact us at support@omniwave.click​ with your order number, reason for return, and photos (if applicable).

• Step 2:​ We will email you a return authorization and shipping address.

• Step 3:​ Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method.

  • Refunds typically process within 3–7 business days​ (depending on your bank/payment provider).

3. Non-Refundable Situations

We cannot issue refunds for:

• Returns initiated after 30 days of delivery.

• Items damaged by misuse, improper care, or accidental damage.

• Final sale, clearance, or discounted items (unless defective).

• Original shipping fees (except in cases of our error).

4. How to Contact Us

Email:​ support@omniwave.click

Phone:​ +1 (754) 342-6077

Address:​

NEOMART LLC

219 W La Mirada Dr

Phoenix, AZ 85041