Shipping Policy

Last Updated:​ January 19, 2026

1. Purpose and Scope

This policy applies to all orders shipped by NEOMART LLC​ (“we,” “us,” or “our”) via OmniWave.Click, including self-operated products, supplier items, returns, and exchanges. We prioritize safe, timely, and cost-effective delivery to ensure an exceptional customer experience.

2. Carrier Selection

2.1 We partner with carriers holding valid licenses and complying with U.S. and international regulations.

2.2 Carriers are selected based on reliability, service quality, coverage, and cost-effectiveness (e.g., USPS, FedEx, UPS, DHL).

3. Shipping Methods & Destinations

3.1 Continental U.S. (Lower 48 States):​

• Standard: FedEx Ground, UPS Standard, USPS Priority Mail.

• Expedited: FedEx 2-Day, UPS Next Day Air.

  3.2 Remote U.S. Areas (Alaska, Hawaii, Puerto Rico):​

• USPS Priority Mail, FedEx International Economy.

  3.3 International Shipments:​

• Carrier varies by destination (DHL, FedEx International, USPS).

  3.4 Special Items​ (e.g., fragile, high-value, perishable):

• Shipped via dedicated carriers with enhanced packaging/insurance.

4. Shipping Timeframes

4.1 Orders placed before 3:00 PM MST​ on business days ship same day (excludes pre-orders/custom items).

4.2 Weekend/holiday orders ship within 24 hours of the next business day.

4.3 Items with specific timelines (e.g., “Ships in 5–7 days”) follow the product page’s stated timeframe.

5. Shipping Fees

5.1 Continental U.S.:​

• Free shipping on orders over $[Amount].

• Orders under $[Amount]\ast \ast :Flatfeeof\ast \ast$[Amount].

  5.2 Remote U.S. Areas:​ Additional surcharge applied at checkout (displayed pre-purchase).

  5.3 International Orders:​ Calculated at checkout based on destination, weight, and carrier.

  Note: Customs/duties are the customer’s responsibility.

6. Returns & Exchanges

6.1 Company Error​ (e.g., wrong/damaged item):

• We cover return shipping and reship replacement.

  6.2 Customer-Initiated Returns​ (within 14 days of delivery, unused in original packaging):

• Customer pays return shipping; we cover replacement shipping.

  6.3 Refused/Undeliverable Shipments​ (due to incorrect address):

• Customer bears return/reshipment costs.

7. Risk of Loss & Title

Ownership and risk transfer to the customer upon delivery to the carrier.

8. Prohibited & Restricted Items

We comply with U.S. and international shipping regulations. Restricted items include hazardous materials, lithium batteries, and liquids. Customers assume responsibility for legal compliance.

9. Force Majeure

Delays due to unforeseen events (natural disasters, pandemics, strikes, severe weather) are not liable for compensation.

10. Policy Updates

We reserve the right to modify this policy. Changes take effect immediately upon posting at OmniWave.Click.

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Contact Us​

For shipping inquiries:

📧 Email:​ support@omniwave.click

📞 Phone:​ +1 (754) 342-6077

🏢 Address:​ NEOMART LLC, 219 W La Mirada Dr, Phoenix, AZ 85041